Question 1

Why should I use a travel advisor instead of booking online myself?

Accepted Answer

While booking online might seem convenient, a travel advisor provides invaluable expertise and personalized service you simply can't get from a website. We save you countless hours of research, have access to exclusive deals and upgrades not available to the public, and provide 24/7 support during your travels. More importantly, we know the destinations intimately – from the best local restaurants to hidden gems tourists rarely discover. When something goes wrong (flight cancellations, hotel issues), you have a dedicated advocate working on your behalf, not a call center halfway around the world.

Question 2

Does using a travel advisor cost more than booking myself?

Accepted Answer

Actually, using our services often saves you money! We have access to exclusive rates, package deals, and industry relationships that aren't available to consumers booking online. Our commissions come from hotels and tour operators – not from you. Plus, we help you avoid costly mistakes like booking the wrong neighborhood, choosing hotels with hidden fees, or missing out on included amenities. The value we provide through upgrades, perks, and insider knowledge far exceeds any fees.

Question 3

What exactly does a travel advisor do for me?

Accepted Answer

We handle every aspect of your trip from start to finish. This includes researching and recommending destinations based on your preferences, booking flights with optimal connections, securing accommodations that match your style and budget, arranging transfers and transportation, and planning activities and dining reservations. We also provide detailed itineraries, travel documents, packing lists, and destination guides. During your trip, we're available 24/7 for support. If flights get cancelled or plans change, we handle the rebooking and adjustments so you can focus on enjoying your vacation.

Question 4

How far in advance should I contact a travel advisor?

Accepted Answer

For international travel, we recommend reaching out 6-12 months in advance, especially for popular destinations or peak season travel. For domestic trips, 3-6 months is usually sufficient. However, we can also help with last-minute trips! The earlier you contact us, the more options you'll have for flights, accommodations, and experiences. Some exclusive properties and tours book up a year in advance.

Question 5

Can you help if something goes wrong during my trip?

Accepted Answer

Absolutely! This is one of the biggest advantages of working with a travel advisor. We provide 24/7 support throughout your journey. If flights are cancelled, hotels have issues, or plans need to change, you can reach us immediately. We have direct relationships with suppliers worldwide and can often resolve issues much faster than you could on your own. We've helped clients with everything from medical emergencies to natural disasters, ensuring they get home safely and with minimal stress.

Question 6

Do you only book luxury travel?

Accepted Answer

Not at all! We work with all budgets and travel styles. Whether you're looking for budget-friendly family vacations, mid-range romantic getaways, or luxury adventures, we customize every trip to match your preferences and budget. Our expertise helps you get the best value at any price point. We know where to splurge and where to save, ensuring you get the most memorable experience possible within your budget.

Question 7

What destinations do you specialize in?

Accepted Answer

Our team has extensive expertise in destinations worldwide, with particular strength in Europe, Asia, Africa, Central and South America, and luxury cruise experiences. We also excel at domestic travel within the United States, including Alaska, Hawaii, and the National Parks. Each of our advisors has specific destination specialties and we match you with the expert best suited for your dream trip. We also have partnerships with local guides and tour operators globally, giving you authentic, insider experiences.

Question 8

Can you book just flights or hotels, or do I need a complete package?

Accepted Answer

We're flexible! While we love creating complete, seamless travel experiences, we can certainly help with individual components. Need just flights? We'll find the best routes and rates. Looking for the perfect hotel? We'll match you with properties that suit your style and often secure upgrades and amenities. Many clients start by booking one element with us and quickly realize the value we provide, returning for full-service planning on future trips.

Question 9

How do you personalize trips to match what I want?

Accepted Answer

We start with a detailed consultation to understand your travel style, interests, budget, and any special requirements. Do you prefer boutique hotels or major chains? Are you adventurous with food or prefer familiar cuisine? Do you like structured tours or free time to explore? We use this information to craft a completely customized itinerary. We also consider factors you might not think of – like ensuring hotels have elevators if you have mobility concerns, or booking restaurants that accommodate dietary restrictions.

Question 10

What makes Awaken Travels different from other travel agencies?

Accepted Answer

We're not just travel agents – we're travel experts who have personally visited the destinations we recommend. Our team's combined experience spans decades and hundreds of countries. We maintain relationships with hotels, tour operators, and local guides worldwide. We focus on creating transformative travel experiences, not just vacations. Our attention to detail, 24/7 support, and commitment to exceeding expectations has earned us hundreds of five-star reviews and a loyal client base who wouldn't dream of traveling without us.

Question 11

Do you handle group travel or just individual trips?

Accepted Answer

We excel at both! From romantic couples' getaways to multi-generational family reunions, destination weddings, corporate retreats, and special interest group tours. Group travel actually benefits even more from our expertise as we coordinate multiple room types, dietary needs, and activity levels. We often secure group discounts, exclusive experiences, and can arrange private tours and transportation that make group travel seamless and memorable.

Question 12

What if I need to cancel or change my trip?

Accepted Answer

We help you navigate cancellations and changes with minimal stress and cost. We're well-versed in supplier policies and can often secure exceptions or waivers that individual travelers cannot. We also strongly recommend travel insurance and can help you choose the right coverage. If plans change, we handle all the rebooking, ensuring you get the best available alternatives. During COVID-19, our clients were among the first to receive refunds because of our industry relationships and advocacy.

Question 13

What areas do you serve?

Accepted Answer

We serve clients worldwide! Our headquarters is in the Chattanooga area, serving Soddy-Daisy, Hixson, Ooltewah, Red Bank, Signal Mountain, North Georgia, and the full Tri-State area. However, we work with clients from coast to coast and internationally.

Question 14

Do you meet with clients in person?

Accepted Answer

Yes! For local clients in the Chattanooga area, we're happy to meet in person for coffee. We also offer Google Meet video calls and phone appointments for clients anywhere in the world.

Question 15

How do I get started?

Accepted Answer

Simply visit our Start Planning page to tell us about your dream trip, or contact us directly to schedule a consultation.

Question 16

Do you book flights?

Accepted Answer

Yes! We help with airfare as part of your full trip planning. We can also assist with upgrades, special requests, and complicated itineraries to ensure seamless travel from start to finish.

Question 17

Can you help with European trips?

Accepted Answer

Absolutely! Europe is one of our specialties. We plan custom itineraries with hotels, tours, trains, private drivers, and everything in between to create your perfect European adventure.

Question 18

Do you plan all-inclusive vacations?

Accepted Answer

Yes! We match you with the resort that fits your style, whether you want something adults-only, peaceful, lively, or perfect for a family getaway. We know which properties deliver the best value and experience.

Question 19

Can you help me plan a cruise?

Accepted Answer

Yes! We specialize in luxury, river, and expedition cruises. We help you choose the right ship, itinerary, and cabin, and we can often add exclusive amenities and perks you won't find booking directly.

Question 20

Do you offer travel insurance?

Accepted Answer

Yes. We walk you through the options and help you choose a policy that fits your trip and protects your investment. Travel insurance is something we strongly recommend for every trip.

Question 21

Do you charge planning fees?

Accepted Answer

It depends on the type of trip and the level of planning involved. Some itineraries require more research and coordination than others. Visit our Start Planning page to learn more about our services and next steps.

Frequently Asked Questions