AWAKEN TRAVELS LLC

Vacation Travel Services Agreement

Terms & Conditions for Individual & Family Travel

Version 2026.4.6 - Effective September 28, 2026

PLEASE READ THIS AGREEMENT CAREFULLY. IT LIMITS OUR LIABILITY (SECTION 19), INCLUDES A RELEASE AND AN ASSUMPTION OF RISK (SECTIONS 21 AND 22), AND REQUIRES BINDING ARBITRATION, WITH A CLASS ACTION WAIVER AND A JURY TRIAL WAIVER (SECTION 25).

These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“Client,” “Traveler,” “you,” or “your”) and Awaken Travels LLC (“Agency,” “we,” or “us”), a travel agency headquartered in Tennessee. Throughout this agreement, the term “Agency” shall include Awaken Travels, LLC, its members, managers, employees, and its affiliated Independent Contractor agents, and all rights, protections, and limitations of liability afforded to the Agency shall extend equally to these parties. These Terms govern all bookings, payment authorizations, travel planning services, and interactions with the Agency or its agents and are enforceable under the laws of the State of Tennessee and the United States.

1. AGENCY ROLE & RESPONSIBILITIES

Awaken Travels LLC acts solely as an intermediary between you and various travel providers (airlines, hotels, cruise lines, tour operators, and other service providers). By booking travel through us, you acknowledge and agree that:

• We will use reasonable efforts to secure travel arrangements that meet your preferences, budget, and travel style.
• We rely on information provided by travel providers regarding rates, availability, and services. We are not responsible for errors or omissions by travel providers.
• We do not own, operate, or control any of the travel services we arrange. All services are provided by independent third parties.
• We provide personalized travel planning, concierge services, and 24/7 emergency support for travelers.
• Travel providers are independent entities and not employees or affiliates of Awaken Travels. Your booking with any travel provider is subject to that travel provider’s own terms and conditions.

To be clear: Awaken Travels provides travel planning, research, booking coordination, and concierge services. We do NOT own, operate, manage, or control any airline, hotel, resort, cruise line, tour company, or other travel service provider. We are not the provider of any travel service - we are your advocate and booking agent. Any claims regarding the quality, safety, or delivery of travel services must be directed to the applicable travel provider.

Awaken Travels is not responsible for:

• Travel provider service failures, errors, or omissions;
• Changes or cancellations caused by travel providers;
• Losses due to travel provider insolvency or bankruptcy;
• Delays, injuries, or damages caused by travel providers.

2. CLIENT RESPONSIBILITIES

Travelers are solely responsible for:

• Providing accurate and complete information for all travelers, including legal names exactly as they appear on government-issued identification.
• Securing valid passports (with at least 6 months validity beyond return date for international travel), visas, and other required travel documents for all destinations.
• Reviewing and complying with all entry, transit, and exit requirements of each country, including criminal admissibility requirements (e.g., prior convictions such as DUIs that may result in entry denial).
• Monitoring and understanding public health requirements, including vaccinations, testing, and quarantine mandates.
• Understanding airline and travel provider terms and restrictions (including minimum check-in times, baggage limits, and ticket conditions).
• Reviewing all documentation issued by travel providers (e.g., tickets, hotel vouchers, cruise itineraries) and immediately reporting errors.
• Arriving at airports, ports, and other departure points with adequate time as specified by travel providers.
• Informing us of any medical conditions, dietary restrictions, or special needs that may affect travel.
• Making contingency plans for missed connections or travel disruptions.

Awaken Travels is not liable for denied boarding, entry refusal, or financial loss due to incomplete or inaccurate documentation, ineligibility for entry due to legal or criminal history, or failure to meet destination-specific regulations.

2A. TRAVEL ADVISORIES & DESTINATION SAFETY

Before you book, and again before you leave, you are responsible for checking the U.S. Department of State travel advisories (travel.state.gov) and the CDC travel health notices (cdc.gov/travel) for every place you are visiting or passing through. For international trips, we suggest enrolling in the State Department’s Smart Traveler Enrollment Program (STEP) so the U.S. Embassy can reach you in an emergency.

• We may pass along advisory or entry information as a courtesy. It is general information only, rules and conditions can change at any time, and the official government sources control.
• Booking a trip with us does not mean we consider a destination safe. The decision to travel is yours.
• If an advisory is issued or changed after you book, the cancellation and change terms of your booking still apply unless the travel provider decides otherwise.

3. BOOKING VERIFICATION & CONFIRMATION REVIEW

Client must review all booking confirmations, itineraries, and travel documents within 48 hours of receipt and verify the following:

• Legal name spelling matches government-issued ID exactly;
• Dates of birth and gender markers are correct;
• Seat assignments are as requested or acceptable;
• Frequent flyer, loyalty program, Global Entry, TSA PreCheck, and Known Traveler Numbers are correctly recorded;
• Special requests including dietary needs, accessibility accommodations, and room preferences are noted;
• All flight times, hotel dates, connection details, and transfer arrangements are accurate;
• Travel dates, destination details, and room/cabin categories match expectations.

While Awaken Travels advisors exercise professional diligence in entering traveler information, it is ultimately the passenger’s responsibility to verify that all details are correct. Errors not reported within 48 hours of receipt may incur travel provider correction fees, which are the Client’s responsibility. The Agency is not liable for denied boarding, missed loyalty benefits, incorrect seat assignments, or additional costs resulting from information the Client failed to verify or failed to provide accurately.

4. COMMUNICATION & RESPONSE OBLIGATIONS

Client agrees to respond to time-sensitive communications - including payment deadlines, document requests, itinerary confirmations, and booking approval requests - within the timeframe specified in each communication. Awaken Travels is not responsible for missed deadlines, price increases, loss of availability, or booking cancellations resulting from delayed or non-responsive client communication. If a response is not received within the specified timeframe, Awaken Travels may proceed with the most reasonable course of action to protect the Client’s booking, which may include processing payments or accepting terms on the Client’s behalf as authorized in writing.

5. PAYMENT AUTHORIZATION & PROCESSING

By submitting a credit or debit card or any form of payment, you:

• Authorize Awaken Travels to charge such payment method for all services agreed upon.
• Acknowledge that all payments are manually processed and may take up to 5-7 business days to complete.
• Accept that the final charge may differ slightly from the original quote due to travel provider adjustments, real-time currency exchange fluctuations, service fees, or payment processor rounding errors.

You are responsible for all charges and any associated collection or legal costs if:

• You dispute an authorized charge;
• You provide invalid or expired payment information;
• You attempt to reverse a legitimate payment;
• Or you close the payment account before the charge is complete.

In any such case, Awaken Travels reserves the right to withhold all services and documentation until full resolution. Planning, cancellation, and change fees are non-refundable.

5A. PAYMENT SCHEDULE, DEPOSITS & AGENCY CARD GUARANTEES

(a) Booking is conditioned on receipt of your deposit. Awaken Travels does not reserve, book, guarantee, or pay any travel provider on your behalf until the Agency has received (i) your acceptance of these Terms and (ii) the deposit stated on your invoice or proposal, in cleared funds. Quoted pricing and availability are not held while payment is pending, and the Agency is not responsible for price or availability changes that occur before your deposit is received.

(b) Travel provider amounts due at booking. Where a travel provider requires actual payment (as opposed to a card guarantee) at or before the time of booking, including first-night hotel deposits, nonrefundable or prepaid rates, and instant-purchase items, that amount is due from you in full before the Agency places the booking.

(c) Payment schedule; time is of the essence. Your invoice states the due date for each payment. Due dates are set in advance of travel provider payment and penalty deadlines so that your funds are in place before penalties can attach. Time is of the essence for every payment due date. The Agency has no obligation to advance, lend, or front its own funds for any booking, and its election to do so in one instance creates no obligation to do so in any other.

(d) Non-payment; protective cancellation. If any payment is not received by its due date, the Agency may, after reasonable efforts to contact you, cancel or release the affected reservations before travel provider penalties accrue, without liability for the consequences of that cancellation. Amounts already paid are then governed by Section 12 (Cancellation & Refund Policy), including forfeiture of any non-refundable Agency planning fee and any penalties the travel provider imposes that are then in effect.

(e) Agency card guarantees. As a courtesy, the Agency may provide an Agency credit card to a travel provider solely to hold or guarantee a reservation pending your payment. You acknowledge and agree that: (i) a card guarantee is not payment of your trip and does not reduce any amount you owe; (ii) all deposits, cancellation fees, no-show fees, attrition charges, and any other amounts a travel provider imposes under that guarantee arise from your booking and are your sole responsibility; and (iii) if a travel provider charges any such amount to an Agency card as a result of your cancellation, change, non-payment, failure to arrive, or failure to comply with the travel provider’s terms, you expressly authorize the Agency to charge your payment method on file for the full amount of that charge within ten (10) business days of the travel provider’s charge. This authorization is in addition to, and not in place of, the authorizations in Section 5; it survives cancellation of your trip and termination of this Agreement.

(f) Card on file. You agree to keep at least one valid payment method on file with the Agency until your trip is completed and all travel provider penalty windows have closed, and to promptly provide a replacement if your payment method expires, is closed, or is declined. Section 7 (Third-Party Payment Authorization) applies to any payer’s card used under this Section, and Section 8 (Chargeback Protection) applies to every charge made under this Section.

6. PAYMENT PROCESSING & STATEMENT CLARITY

Credit card charges may appear on your statement as “AWAKEN TRAVELS” or the name of the applicable travel provider. When refunds and new charges occur simultaneously (e.g., due to itinerary changes or rebookings), they process independently and may not appear on the same billing cycle. The invoice balance shown reflects the net amount due, but individual transactions may appear as separate line items on your card statement. Clients are responsible for reviewing their invoices and raising any discrepancies within 14 days of the charge appearing on their statement.

7. THIRD-PARTY PAYMENT AUTHORIZATION

If someone other than the traveler provides payment (including gift trips, parents paying for adult children, or corporate sponsors), the payer must acknowledge these Terms and authorize all charges. Both the payer and the traveler are jointly and severally liable for all charges, fees, and penalties associated with the booking. The Agency is not responsible for disputes between the payer and the traveler. The payer’s authorization of payment constitutes acceptance of these Terms on behalf of the payer.

8. CHARGEBACK PROTECTION

Client acknowledges that eligibility for refunds for payments made to travel providers is governed exclusively by the terms and conditions of the respective travel provider, and that Awaken Travels acts solely as an agent. Client agrees to follow the informal resolution process in Section 24A of this Agreement before initiating any chargeback or payment dispute with a financial institution.

If a chargeback is filed in violation of this section, Client agrees to pay all costs incurred by the Agency, including but not limited to chargeback fees, administrative costs, and attorney’s fees, in addition to the full original payment amount. Filing a chargeback for an authorized charge constitutes a breach of this Agreement.

9. PRICING & RATE CHANGES

Travel pricing is dynamic and changes frequently. You understand and agree that:

• Quoted Prices Are Estimates: All pricing provided in proposals, quotes, and preliminary communications are estimates based on current travel provider rates and availability at the time of quoting. These prices are not guaranteed until your deposit is received and bookings are confirmed with travel providers.
• Prices May Change Before Booking: Travel provider rates can change at any time - sometimes within hours - due to demand, seasonality, currency fluctuations, or travel provider pricing updates.
• Deposit Locks Current Pricing: Once your deposit is received and bookings with travel providers are confirmed, the pricing for those specific bookings is locked. However, any unbooked components remain subject to price changes.
• Price Increases After Deposit: In rare cases, travel providers may impose surcharges, fuel supplements, tax changes, or mandatory fee increases after booking. You will be notified of any such changes, but you are responsible for any price increases imposed by travel providers that occur after initial booking.
• Currency Fluctuations: For international bookings priced in foreign currencies, the final cost in USD may vary due to exchange rate changes.
• Final Invoice Is Binding: The amounts shown on your formal invoice represent the confirmed, binding prices for your trip.
• Airfare Is Not Guaranteed Until Ticketed: Airfare can change until your tickets are issued, even after you approve a quote.
• Pricing Errors: If a price is clearly wrong because of a typing, system, or publishing error (ours or a travel provider’s), we are not required to honor it. We will tell you as soon as we know. You can then pay the correct price or cancel that item, and we will refund what you paid us for it, less any amount a travel provider keeps.

Unless expressly listed in your itinerary, prices do not include passports, visas, vaccinations, baggage fees, meals, drinks, seat assignments, personal expenses, travel insurance, tips, or service charges.

10. PROPOSAL ACCURACY & PRELIMINARY INFORMATION

All proposals, quotes, and itinerary suggestions provided by Awaken Travels are based on information supplied by third-party travel providers at the time of research. Resort amenities, inclusions, room categories, and services described in proposals are subject to change by the travel provider without notice. Final confirmed inclusions and services are those specified in the travel provider’s booking confirmation, not in preliminary proposals. Awaken Travels makes reasonable efforts to verify information accuracy but cannot guarantee that all details provided by travel providers are current or complete at the time of proposal delivery.

11. RESORT & PROPERTY FEE DISCLOSURE

Hotels, resorts, and rental properties may charge additional mandatory fees (including but not limited to resort fees, destination fees, amenity fees, cleaning fees, parking fees, and tourism taxes) that are not included in the quoted room rate. The Agency will make reasonable efforts to disclose known fees at the time of booking, but such fees are set and collected directly by the property and may change without notice. Client is responsible for all property-imposed fees. The Agency is not liable for undisclosed or changed property fees.

12. CANCELLATION & REFUND POLICY

All cancellation requests must be submitted in writing via email. Refunds, if available, are governed by the travel provider’s terms - not Awaken Travels. You may be subject to:

• A non-refundable Agency planning fee;
• Travel provider cancellation penalties;
• Forfeiture of deposits or full payments depending on timing.

No refunds are issued for:

• Unused, partially used, or non-cancelled services;
• No-shows;
• Cancellations within 14 days of departure (typically 100% forfeiture), unless your booking’s cancellation terms say otherwise;
• Cancellations due to force majeure, political unrest, pandemics, or personal reasons unless covered by travel insurance.

Client agrees to adhere to the informal resolution process in Section 24A of this Agreement to resolve any disagreements with the Agency prior to initiating a chargeback.

13. CHANGES AND MODIFICATIONS

• Changes to confirmed bookings may incur fees from travel providers and/or the Agency.
• Some bookings cannot be changed after confirmation.
• We will communicate any changes a travel provider makes to your itinerary as soon as we are notified.
• Name changes are often not permitted by travel providers or incur significant fees.
• Our planning, service, change, and cancellation fees are listed on your proposal or invoice and are non-refundable.

14. TRAVEL INSURANCE

We strongly recommend that all clients purchase comprehensive travel insurance covering:

• Trip cancellation and interruption;
• Medical emergencies and evacuation;
• Baggage loss, theft, or delay;
• Travel delays and missed connections;
• Pre-existing medical condition waivers (if purchased within required timeframe).

If you decline insurance, you assume all personal and financial risk for losses that would have been covered by insurance. Awaken Travels is not responsible for denied insurance claims or losses incurred without proper coverage.

We do not recommend any particular insurance company, plan, or level of coverage. Please read any policy you are considering and choose what fits you. Travel insurance is a contract between you and the insurance company, and only the insurer decides what is covered and whether a claim is paid.

15. INSURANCE DECLINATION ACKNOWLEDGMENT

If Client declines travel insurance after being advised of its availability, Client expressly acknowledges and agrees that:

• The Agency recommended the purchase of comprehensive travel insurance;
• Client was informed of the types of coverage available and the risks of traveling without insurance;
• Client voluntarily declines coverage and assumes all financial risk for trip cancellation, interruption, medical emergencies, evacuation, baggage loss, and any other losses that would have been covered by insurance;
• The Agency, its agents, and affiliates are held harmless from any claims arising from the Client’s decision to decline insurance.

Client will be required to complete a Travel Insurance Waiver Form as part of their trip preparation, documenting this decision.

16. EXCURSIONS, ACTIVITIES & ASSUMPTION OF RISK

Excursions, tours, and activities arranged through the Agency are operated by independent third-party providers. The Agency does not own, operate, supervise, or control these activities and makes no representations regarding their safety or quality.

Client expressly and voluntarily assumes all risks associated with travel activities, including but not limited to water sports, snorkeling, diving, zip-lining, ATV riding, horseback riding, hiking, parasailing, jet skiing, and other adventure or recreational activities. Client acknowledges that:

• Some activities involve inherent risks of injury, illness, or death;
• Some destinations may have limited medical facilities;
• Safety standards may differ from those in the United States;
• Activity providers may require separate waivers or releases.

Claims related to excursion injuries, damages, or dissatisfaction must be directed to the activity provider. The Agency is not liable for any injury, death, property damage, or loss arising from Client’s participation in any excursion or activity.

17. MINOR & CHILD TRAVEL

Parents and legal guardians are solely responsible for ensuring proper documentation for minor travelers, including but not limited to:

• Notarized consent letters when a child travels with one parent, a non-parent guardian, or unaccompanied;
• Birth certificates or other proof of relationship as required by airlines, cruise lines, or immigration authorities;
• Compliance with destination-specific requirements for minor travelers;
• Understanding and compliance with airline unaccompanied minor policies and fees.

Client acknowledges that minor travel documentation requirements vary by destination, airline, cruise line, and immigration authority and may change without notice. The Agency is not liable for denied boarding, entry denial, or detention of minor travelers due to missing, incomplete, or incorrect documentation. All unaccompanied minor service fees are the Client’s responsibility.

18. HEALTH AND SAFETY

• You are responsible for consulting with healthcare providers regarding vaccinations, medications, and health precautions for your destination(s).
• You must inform us of any medical conditions that may affect your travel.
• You agree to follow all health and safety guidelines at destinations and from travel providers.
• The Agency is not a medical authority and does not provide health advice. Any health-related information provided is for general reference only.

19. LIMITATION OF LIABILITY

PLEASE READ THIS SECTION CAREFULLY. IT LIMITS WHAT YOU CAN RECOVER FROM US.

To the maximum extent permitted by law:

• Awaken Travels LLC acts solely as an agent for travel providers and assumes no liability for injury, damage, loss, accident, delay, or irregularity caused by the defect of any vehicle, the negligence or default of any company or person engaged in providing services, or from any cause beyond our control.
• Awaken Travels’ total liability for the affected booking is limited to $500.
• We are not liable for acts, omissions, or errors of any third party, travel provider, or traveler.
• We are not liable for indirect, incidental, consequential, special, or punitive damages of any kind.
• We are not responsible for any personal injury, death, property damage, delay, or inconvenience arising from travel services.
• We are not liable for any loss of enjoyment or disappointment resulting from circumstances beyond our control.

Nothing in this section shall be construed as limiting or excluding the Agency’s liability for claims arising from its own gross negligence, willful or fraudulent misconduct, or criminal acts.

20. INDEMNIFICATION

Client agrees to indemnify, defend, and hold harmless Awaken Travels LLC, its members, managers, employees, independent contractor agents, and affiliates (including Travel Leaders Network) from any and all claims, damages, losses, costs, and expenses (including reasonable attorney’s fees) arising from:

• Client’s breach of these Terms;
• Inaccurate, incomplete, or untimely information provided by Client;
• Client’s failure to obtain or maintain proper travel documents;
• Client’s failure to verify booking details as required by Section 3;
• Unauthorized chargebacks or payment disputes filed in violation of Section 8;
• Claims brought by other travelers on the booking for whom Client accepted these Terms;
• Client’s participation in travel activities, excursions, or adventures;
• Client’s violation of any law, regulation, or destination-specific requirement.

21. RELEASE AND WAIVER

I RELEASE, DISCHARGE, AND HOLD HARMLESS Awaken Travels LLC, its owners, members, managers, officers, agents, employees, and independent contractor agents from any and all claims, damages, costs, and expenses arising from or related to my travel, including but not limited to claims arising from:

• Acts, omissions, or defaults of any travel provider;
• Delays, cancellations, or overbookings;
• Loss or damage to luggage or personal property;
• Injury, illness, or death;
• Weather, natural disasters, or force majeure events;
• Third-party excursion or activity incidents;
• Travel provider insolvency, bankruptcy, or cessation of operations.

22. ASSUMPTION OF RISK

Travel involves inherent risks including, but not limited to, illness, injury, political instability, terrorism, crime, natural disasters, transportation failures, and service disruptions. By booking travel, you acknowledge these risks and voluntarily assume them. You understand that conditions at your destination may differ significantly from those at home, including medical care availability, safety standards, infrastructure, and legal protections.

23. FORCE MAJEURE

Awaken Travels is not liable for delays, changes, or cancellations due to “force majeure” events beyond our control. These include, but are not limited to:

• Natural disasters (earthquakes, hurricanes, floods, wildfires);
• Terrorism, civil unrest, or acts of war;
• Pandemics, epidemics, or governmental health restrictions;
• Strikes, labor disputes, or work stoppages;
• Travel provider insolvency or bankruptcy;
• Government actions, travel bans, or border closures;
• Severe weather events or volcanic activity;
• Travel warnings, advisories, or health notices issued by any government;
• Widespread outages of transportation, communication, payment, or booking systems.

No refunds or alternate compensation will be due from the Agency if travel is interrupted by a force majeure event. Clients are strongly encouraged to purchase travel insurance to protect against such events.

24. TECHNOLOGY & AI TOOLS DISCLOSURE

The Agency may use technology tools, including artificial intelligence, automated systems, and third-party booking platforms, to assist with travel research, pricing comparison, itinerary development, and client communication. All recommendations and bookings are reviewed by qualified human travel advisors before being finalized. Client acknowledges that:

• Booking platforms operated by third parties are subject to their own terms;
• The Agency is not responsible for platform errors, outages, or data processing issues;
• AI-assisted communications are supplementary to, not a replacement for, human advisor oversight;
• Technology tools may be used to process and organize Client information for trip planning purposes.

24A. LET US FIX IT FIRST (INFORMAL RESOLUTION)

If something goes wrong, or you have a question about a charge, please tell us first. Email [email protected] with your name, your trip, what happened, and what you would like us to do. We will reply within 10 business days and work with you in good faith for 30 days to resolve it. You agree to give us this chance before you start any arbitration, lawsuit, or dispute with your card company. If a deadline with your card company would pass during this time, you may file with your card company to protect your rights, and you agree to let us know when you do.

25. BINDING ARBITRATION & DISPUTE RESOLUTION

Any disputes arising under these Terms shall be resolved exclusively via binding arbitration in Hamilton County, Tennessee, before a single neutral arbitrator agreed on by both parties, or appointed by a court in Hamilton County, Tennessee, if the parties cannot agree. This agreement to arbitrate is governed by the Federal Arbitration Act and Tennessee law.

CLASS ACTION WAIVER: YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT, CLASS-WIDE ARBITRATION, OR ANY OTHER REPRESENTATIVE PROCEEDING.

The arbitrator, and not any court, shall have exclusive authority to resolve any dispute related to the interpretation, enforceability, or formation of this Agreement. Each party bears its own legal fees unless the arbitrator determines otherwise. The arbitrator shall not vary these Terms.

Governing Law: This Agreement shall be governed by and construed in accordance with the laws of the State of Tennessee.

WAIVER OF JURY TRIAL: BOTH PARTIES WAIVE THEIR RIGHT TO A JURY TRIAL FOR ANY DISPUTE ARISING FROM THIS AGREEMENT.

25A. GOVERNING LAW & COURT LOCATION

Tennessee law governs this Agreement, without regard to conflict of law rules. If any matter is heard in court (for example, to enforce an arbitration award, or if a court decides Section 25 does not apply to a claim), it will be filed only in the state or federal courts located in Hamilton County, Tennessee, and you and we agree to the jurisdiction of those courts.

26. LIMITATION PERIOD

Any claim or cause of action arising from or related to these Terms, the Client’s travel, or the Agency’s services must be brought within one (1) year of the date the cause of action arose, regardless of any longer statutory limitation period that might otherwise apply. Claims not brought within this one-year period are permanently barred.

27. SOCIAL MEDIA & MARKETING

Client grants the Agency a non-exclusive, royalty-free license to use photos, testimonials, reviews, and travel stories voluntarily shared by Client for marketing purposes, including website, social media, email marketing, and promotional materials. Client may revoke this consent in writing at any time for future use. The Agency will not use photos or likenesses of minor children without explicit written parental consent.

28. COMMUNICATION CONSENT

By giving us your contact information, you agree that we may contact you by email, phone, and text message about your trip, your bookings, payments, and important travel updates. We may also email you travel news and offers, and you can unsubscribe at any time using the link in the email. We only send marketing text messages if you separately agree to receive them, and agreeing to marketing texts is never a condition of booking with us. You can stop text messages at any time by replying STOP. Message and data rates may apply.

29. DATA PRIVACY & SECURITY

The Agency collects and uses Client’s personal information (e.g., names, contact details, passport numbers, payment information) solely to research, plan, and book your travel. This information may be shared with:

• Travel providers as necessary to complete bookings;
• Booking platforms and service providers that help us process and support your bookings;
• Travel Leaders Network (our consortium) for industry programs and benefits;
• Payment processors for transaction processing;
• Government authorities as required by law.

The Agency does not sell personal data. We maintain reasonable security measures to protect Client information, including PCI-compliant payment processing. In the event of a data breach affecting Client personal information, we will notify affected clients in accordance with applicable state and federal law. Please refer to our Privacy Policy for complete details.

30. INDEPENDENT CONTRACTOR AGENTS

Awaken Travels engages Independent Contractor (IC) travel agents who operate under the Agency’s brand and are authorized to plan and book travel on behalf of the Agency. IC agents are not employees of Awaken Travels but are bound by the Agency’s policies, procedures, and quality standards. All protections, limitations of liability, and terms afforded to the Agency under this Agreement extend equally to IC agents. Claims against an IC agent shall be subject to the same arbitration and limitation provisions as claims against the Agency.

30A. GEOGRAPHIC SERVICE LIMITATIONS & SELLER OF TRAVEL

Awaken Travels LLC is headquartered in the State of Tennessee, which does not require a Seller of Travel license. Certain states, including California, Florida, Hawaii, and Washington, require travel agencies to hold a Seller of Travel license or registration to sell travel to residents of those states. The Agency’s ability to service clients in those states may depend on applicable licensing requirements and exemptions.

If you reside in a state that requires Seller of Travel registration, the Agency will verify its current licensing status before processing your booking. If the Agency is unable to service clients in your state due to licensing requirements, we will inform you before any booking is confirmed. The Agency is not liable for any delays or inability to provide services resulting from state licensing requirements.

For clients in unregulated states (the majority of U.S. states), no Seller of Travel license is required and services are available without restriction.

31. ELECTRONIC TRANSACTIONS

By signing this Agreement electronically, you consent to conduct this transaction electronically pursuant to the federal Electronic Signatures in Global and National Commerce Act (ESIGN Act) and the Tennessee Uniform Electronic Transactions Act (UETA). Your electronic signature is legally binding and has the same force and effect as a handwritten signature.

You also agree that we may provide this Agreement, invoices, confirmations, notices, and other records to you electronically, by email or through your client portal. You can ask for a paper copy of any of them at no charge by emailing [email protected]. You may withdraw your consent to electronic records at any time by emailing us. Withdrawing does not affect anything already signed or delivered. To receive electronic records you need an email account, internet access, and a device that can open web pages and PDF files. Please keep your email address up to date with us.

Notices. We will send notices to the email address you gave us. You can send notices to us at [email protected].

32. RECORDS RETENTION

Awaken Travels will retain this signed Agreement and related booking records for a minimum of seven (7) years as required for tax, legal, and business purposes.

33. AUTHORIZED REPRESENTATIVE

By signing this Agreement, I represent that I am authorized to make travel arrangements and accept these terms on behalf of all travelers included in this booking. I agree to inform all travelers of these Terms and Conditions and confirm that I have the authority to bind them to these Terms. I also confirm that I am at least 18 years old and legally able to enter into this Agreement. If a traveler is under 18, I confirm that I am that traveler’s parent or legal guardian, or that I have the permission of a parent or legal guardian to accept these Terms for that traveler.

34. WAIVER

The Agency’s failure to enforce any provision of these Terms at any time shall not constitute a waiver of that provision or the right to enforce it in the future. No waiver of any term or condition shall be effective unless made in writing and signed by an authorized representative of the Agency.

35. ENTIRE AGREEMENT

This Agreement, together with any booking confirmations, the cancellation terms shown for each booking on your invoice, travel provider terms, and addenda (including the Air Transportation Addendum where applicable), constitutes the entire agreement between you and Awaken Travels LLC regarding the subject matter hereof. Any change to this Agreement must be in writing and agreed to by both of us, including by your acceptance of a newer version as described in Section 38.

36. SEVERABILITY

If any provision of this Agreement is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

37. SPECIAL REQUESTS & ACCESSIBILITY

Please tell us about any special requests or accessibility needs as early as possible. We will pass requests such as room location, bed type, dietary needs, celebrations, mobility equipment, and wheelchair assistance on to the travel provider, but the travel provider decides whether it can meet them. A request is not guaranteed unless the travel provider confirms it in writing. Accessibility standards differ between travel providers and from country to country, and they may be very different from U.S. standards. A travel provider may ask for medical information or documents, or may require a traveler who needs assistance to travel with a companion. We are not responsible if a travel provider cannot or does not meet a request.

38. CHANGES TO THESE TERMS & WHICH VERSION APPLIES

The version number and effective date of these Terms are shown at the top. The version you accept applies to the trip or booking you accepted it for. If we update these Terms, the new version applies only to trips or bookings for which you accept it. It never changes a version you have already accepted. We keep a copy of the exact version you accepted, along with the date and time you accepted it.

39. SURVIVAL & YOUR RIGHTS UNDER THE LAW

Sections that by their nature should continue after your trip ends, or after this Agreement ends, will continue. These include the payment and chargeback terms, limitation of liability, release, indemnification, dispute resolution, and limitation period. Nothing in this Agreement limits any right you have that the law does not allow to be waived, including your rights under U.S. Department of Transportation rules for air travel (see the Air Transportation Addendum).

FINAL ACKNOWLEDGMENT

BY MY SIGNATURE BELOW, I ACKNOWLEDGE AND AGREE TO THE FOLLOWING KEY TERMS:

• I understand that Awaken Travels acts solely as an agent for third-party travel providers, and I agree to the limitations on the Agency’s liability as described in Sections 1 and 19.
• I have reviewed and agree to the Cancellation & Refund Policy in Section 12, and I understand that planning, change, and cancellation fees are non-refundable.
• I agree to resolve any and all disputes exclusively through the Binding Arbitration process detailed in Section 25 and hereby waive my right to a trial by jury or to participate in a class action.
• I acknowledge that I have been advised of the importance of travel insurance and have either accepted it or will complete a waiver declining it.
• I understand that it is my responsibility to verify all booking details, including name spelling, dates, seat assignments, loyalty numbers, and travel documents, as described in Section 3.
• I understand that it is my responsibility to check government travel advisories and the entry, health, and document requirements for my trip, as described in Sections 2 and 2A.
• I am authorized to accept these Terms on behalf of all travelers in this booking.

Affiliations: Awaken Travels LLC is an independent travel agency. We are a member of CLIA (Cruise Lines International Association), CLIA #00828842, and of the Travel Leaders Network (consortium). Awaken Travels may receive compensation from travel providers.

By signing below, you acknowledge that you have read, understand, and agree to all terms and conditions set forth in this Agreement.

Awaken Travels LLC
Tennessee, USA
Email: [email protected]
Phone: (423) 401-9997