Awaken Travels Terms & Conditions

In this Agreement, “We”, “Us”, “Our” mean Awaken Travels (“Agency”), “You”, “Your” mean the traveler and  anyone traveling under the same booking.  

Awaken Travels is an independent travel agency that contracts with third-party suppliers (each a  “Supplier” and collectively, “Suppliers”) as a booking agent to provide travel products including tours, cruises, hotels, airline tickets and rental cars. All  reservation services provided, and travel services coordinated by us are subject to these Terms and Conditions. By booking a reservation through our  Agency, you have agreed to and have accepted these Terms and Conditions. Our booking terms and conditions take precedence over Supplier terms and  conditions. Each Supplier is an independent entity with its own management and is not subject to control by our Agency.  

We will notify you via email when the booking has been confirmed. These Terms and Conditions are subject to change at any time, without prior written  notice; therefore, you should read these Terms and Conditions carefully prior to confirming travel services. Cancellation and change penalties by our Agency  may apply to these arrangements, as further stated in our Terms.  

Rates and Inclusions  

Quoted rates are based on the exact inclusions provided in writing to you. Unless specifically itemized, rates do not include inspection fees for U.S. Customs  and Immigration, cost incurred for VISAS and passports, seat assignments, Air Transportation Tax, Agricultural tax, airport taxes and fees including  September 11th security fee, passenger facility charges, Federal domestic flight segment fees and U.S. International travel and departure fees, and other  government imposed fees, port taxes, vaccinations, gratuities, meals and beverages except as noted and on cruises or all-inclusive resorts, alcohol, resort  fees, locally paid city taxes, hotel energy charges, parking and valet services, laundry service, additional bedding charges, telephone calls, minibar, optional  excursions, airport transfers, non-qualifying flights, porterage at airports and train stations, travel insurance premiums, and any other miscellaneous charges  of a personal nature.  

Third Party Suppliers  

The Suppliers providing tours, excursions, transportation, accommodations and other components of your trip or vacation are independent contractors and  are not agents, affiliates, representatives or employees of us. All documentation, receipts, confirmations and tickets issued are subject to the terms and  conditions specified by the Supplier.  

Additional terms and conditions, separate from this Agreement, will apply to your reservation and other purchase of travel-related goods and services.  Please read these additional terms and conditions carefully. You agree to abide by the terms and conditions of purchase imposed by any Supplier with  whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the Supplier’s rules and restrictions regarding  availability and use of fares, products, or services. We reserve the right to cancel your booking if full payment is not received in a timely fashion. You  acknowledge that some third-party providers offering certain services and/or activities may require you to sign their liability waiver prior to participating in the  service and/or activity they offer. You understand that any violation of any such supplier’s rules and restrictions may result in cancellation of your  reservation(s), denied access to the applicable travel product or services, forfeiting any monies paid for such reservation(s), and/or your responsibility to  cover any cost we incur as a result of such violation. Any additional terms and conditions will be provided to you in written form via email.  

Personal Information  

You consent to our use of your personal information. You understand that as part of booking any travel services that certain personal information may be  conveyed to third parties in order to accommodate you travel. Such information includes birth dates, passport numbers, travel dates, occupation, frequent  flyer information, bank accounts, credit cards and other financial information needed to secure travel arrangements. You will not hold us liable for the  distribution of your information to third-party supplier(s). Our liability for the failure of any foreign supplier to protect your personal information is specifically  excluded. We keep your personal information only as long as needed to provide information for our sole use of travel and other services for you and for a  reasonable length of time thereafter for legal or business purpose.  


Terms and Conditions for groups will deviate from FIT (Free Independent Travelers) guidelines. See your Group Sales Contract for details.  Reservations and Payment  

By providing your credit card details for payment of any kind, you acknowledge and accept our Terms and Conditions and agree to abide by them. You  authorize us to charge your credit card for the charges associated with your travel booking. By authorizing us to charge your credit card, either through our  payment authorization form or through the phone, you acknowledge that you understand and agree to all the terms and conditions of the booking, including  but not limited to, all cancellation policies.

Payments to Agency in currency other than U.S. Dollar will be converted at current exchange rate to USD. U.S. Dollar payments by Agency to suppliers will  be converted at current exchange rate for local country currency.  

Terms and Conditions  

By paying our planning fee and/or giving us a deposit, or making a booking, you acknowledge that you have read and accept our Terms and Conditions on  behalf of yourself and anyone in your party. The lead traveler assumes responsibility for sharing these Terms and Conditions with all parties in the booking.  It is the responsibility of each party to read these Terms and Conditions. If there is any part of these Terms and Conditions that you do not understand,  please contact us for clarification.  

A purchase is not complete until the deposit(s) and other monies due have been processed and a confirmation of booking has been provided to you.  Receipt of payment and confirmation from us confirms agreement to these Terms and Conditions. If final payment is not received by the due date, all  components of the booking could be cancelled by the Supplier without a refund of payments previously made.  

We are not responsible for penalties, fare increases, or fees incurred due to any late payments, all of which must be paid by you.  

Revisions, Deviations and Cancellations  

Any revisions or deviations made to a reservation are subject to a fee of USD $50 per revision in addition to any other Supplier  charges and penalties. No refunds will be given for any unused or partially used service(s).  

The cancellation of any service(s) made by you or anyone in your party while traveling, is not eligible for any refund whatsoever. In limited cases, some  hotels do not permit changes to or cancellation of reservations after they are made, as indicated in the rules and restrictions for the hotel reservation. You  agree to abide by the terms and conditions imposed with respect to your hotel reservations and agree to pay any cancellation or change fees that may be  incurred. Notwithstanding cancellation charges stated herein, further cancellation policies as they specifically applies to our Agency are as follows:  

  • Minimum fee is $100 per person
  • 90 to 61 days before departure is 25% of the trip price
  • 60 to 46 days before departure is 50% of the trip price
  • 45-0 days prior to departure is 100% of the trip price

No Shows  

Failure to travel or show up for any reservation is considered a “no-show”. No show penalties will be up to entire cost of reservation and are subject to  policies and procedures set forth by us.  

Refunds, Chargebacks and Adjustments  

Claim for refunds and/or adjustments must be made within 90 days of the disputed dates of travel. Full details and proof of payment documentation  must accompany all claims. Please allow 60 days to process refunds from date of cancelled travel. No refunds will be issued for cancellations due to  actual or threatened terrorist events or due to fear of travel from actual or threatened terrorist, health, political or similar events. Supplier terms are separate  from our Agency’s terms. Please refer to the Supplier terms and conditions for details on their policies.  

You waive any right to a chargeback in case of cancellation (except for fraud) including Force Majeure event(s) (as described below) and agree to refund  policies and procedures outlined in these Terms and Conditions. In the event you attempt a chargeback, reverse or recollect a trip payment already made  without our authorization, we have the right to collect additional costs, fees, and expenses associated with the chargeback, including, but not limited to,  attorney fees.  

If a Future Travel Credit (“FTC”) or Future Cruise Credit (FCC) was issued to a client prior to a chargeback, we reserve the right to immediately rescind the  FTC upon notification of the chargeback. 

Washington State: If transportation or other services are canceled by the seller of travel, all sums paid to the seller of travel for services not performed in  accordance with the contract between the seller of travel and the purchaser will be refunded within thirty days of receiving the funds from the vendor with  whom the services were arranged, or if the funds were not sent to the vendor, the funds shall be returned within fourteen days after cancellation by the seller  of travel to the purchaser unless the purchaser requests the seller of travel to apply the money to another travel product and/or date.  

California and Illinois Residents: If travel services or transportation is cancelled and the traveler is not a fault and has not cancelled in violation of any  terms and conditions previously clearly and conspicuously disclosed and agreed to by the traveler, all monies paid to the seller of travel for services not  provided will be promptly paid to the traveler, unless traveler advises seller of travel in writing after cancellation. In California, this provision does not apply  where the seller of travel has remitted payment to another registered wholesale seller of travel or a carrier without obtaining a refund, and where the  wholesaler or provider defaults in providing the agreed upon transportation or service. In this situation, the seller of travel must provide the traveler with a  written statement accompanied by bank records to establish the disbursement of the payment and if disbursed to a wholesale seller of travel, proof of that  wholesaler’s current registration

Traveler Identification and Proof of Citizenship  

The Transportation Security Administration (TSA) requires all airline passengers to provide Secure Flight Passenger Data (SFPD): Full name as it appears  on Government-Issued I.D., Date of Birth, Gender, Redress number (if available).  

The name of the traveler on all reservations and travel documents must match the name as it appears on the traveler’s Government-Issued I.D. The traveler  is responsible for any fees and expenses that may be incurred due to an incorrect name or the denial of travel resulting from incorrect information. Updated  information regarding security measures and requirements for air travel are available at It is highly recommended that travelers check this  website prior to travel to their scheduled destination. All U.S. citizens traveling to or from any international destination must have a valid passport which must  be valid for a minimum of six months beyond the return travel date. It is the traveler’s responsibility to verify current entry requirements and obtain the  necessary travel documentation based on the country of origin, destination, and any additional countries in which a stop is scheduled. Minors of 17 and  under traveling alone or with a single parent may be required to have additional documentation on domestic or international flights. No refund will be issued  for losses incurred as a result of failure to obtain or provide required travel documentation.  


Hotel accommodation is subject to availability at the time of reservation. Some hotels require NONREFUNDABLE and NON-TRANSFERABLE deposits to  guarantee a booking. In such cases, we will notify you for the NON-REFUNDABLE prepayment for that portion of the trip. Amenities such as elevators, air  conditioning, bedding size, etc., are not guaranteed in all properties. In addition, even if a property has amenities such as air conditioning or elevator, it is not  guaranteed that it will be operational or available during your stay. Reimbursement for lack of amenities is solely the responsibility of the hotels, and while we  may act as an intermediary, we cannot be held responsible for such reimbursement under any circumstances.  

Special Travel Needs (accessibility, disabilities)  

If you have disabilities or special needs that may require non-emergency special services, additional support or accommodation of a disability you should  advise us in advance of booking so that we can request assistance or arrange for appropriate services or equipment. In some cases when you are unable to  use your own wheelchairs, mobility devices, medical equipment or devices, rental of special equipment or devices may result in additional charges. Airlines  may impose charges for additional baggage and may have size restrictions for wheelchairs they can accommodate. If you travel with a service animal or  emotional support animal, some suppliers may require advance arrangements and special documentation for the animal’s health and training. Countries  outside the United States and Canada have laws and regulations that often apply different standards or accommodation for persons with disabilities or  special needs. We will assist travelers with disabilities or special needs however, we are not responsible for the failure of suppliers to meet your needs when  the supplier follows laws and regulation of local jurisdictions. Additionally, the laws and regulations of local jurisdictions covering travelers with disabilities or  special needs may change in the legal or regulatory realm of the places you visit on your trip. Some destinations may have limited medical facilities or limited  availability of prescription medications. You should consult your health provider about your trip. Some travel insurance plans may provide access to  emergency medical care, medical evacuation, and replacement of prescription medications. We STRONGLY RECOMMEND THE PURCHASE OF  COMPREHENSIVE TRAVEL INSURANCE.  

Air Arrangements  

Please note that most airlines consider a name change to be a cancellation. Travelers are responsible to confirm airline baggage allowances for all flights.  International flights may have different requirements than domestic flights. Excess luggage fees are the responsibility of the traveler. Tickets of any kind are  payable in full and are NON-REFUNDABLE at the time of booking.  

Airline tickets are completely NONREFUNDABLE and NONEXCHANGEABLE once purchased. We are not responsible for any loss, accident, injury, delay,  defect, omission, or irregularity which may occur, such as changes, additional expenses, and cancellations due to weather conditions, schedule changes  and other changes beyond our control. You agree to abide by safety guidelines of all airlines and hold us harmless from any liability due to airline  restrictions. Airline seat assignments are not complimentary on every airline. Charges for pre-assigned seats in advance of flight time may be subject to  additional charges from those carriers. We cannot guarantee seats in specific locations or next to each other. This is strictly based on availability at the time  seats are being selected. Airlines are at liberty to change the aircraft and seat assignment at any time. We cannot be held responsible for any changes made  by an airline or any additional charges imposed by those airlines f, or any seats after they have been selected and paid in advance.  

Hazardous Materials and Insecticides  

All passengers are prohibited by Federal law from bringing hazardous materials aboard aircraft in their luggage or on their person. Violations can result in up  to five year’s imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Such materials include explosives, compressed gases, flammable fluids  and solids, oxidizers, poisons, corrosives and radioactive materials. Examples: paints, lighter fluid, fireworks, tear gases, oxygen bottles and  radiopharmaceutials. There are special exceptions for small quantities (up to 70 ounces total) of medical and toilet articles carried in your luggage and  certain smoking materials on your person. You should contact your airline’s representative on your itinerary. Restrictions on hazardous materials are listed at items. 

We recommend that you refer to the Department of Transportation (DOT) list of airports in countries that require airlines to treat passenger cabins with  insecticides prior to the flight or while on the aircraft. This list is on the DOT’s website as updated from time to time. policy/aviation/aircraft-disinfection-requirements.  

Responsibilities and Liability  

We provide a service in arranging accommodation, transportation, sightseeing, admissions, and any other services from third parties as agreed in each  itinerary. We shall not be held liable for any injury, damage, loss, accident, delay, or irregularity which may be occasioned by any company or person  engaged in conveying the passengers, providing the services, or otherwise in connection therewith, of any hotel owner, manager or employee. We do not  own or operate, nor are we an agent of any of the Suppliers which will provide goods and services for the trip or any option which may be available in  connection with the trip. Countries have different laws regarding entry for persons with criminal records. It is your responsibility to know destination entry  laws if you or anyone in your party has a criminal record. We do not inquire about an individual’s criminal record in the interest of respecting our clients’  privacy. Refusal of entry is not a valid reason for cancellation or chargeback.  

You agree to seek remedies directly with the Supplier and not hold us liable in the event of negligence, loss, injury, delay or expense which results directly or  indirectly from any action or omission, whether negligent, criminal or otherwise, of any entity providing goods and services for the trip or any available option.  You also agree not to hold us liable for circumstances beyond our control (e.g. Force Majeure, terrorism, war, or acts of God). We accept no responsibility  for losses or extra cost due to delays, schedule changes, or cancellations in train, bus, ship, airlines or other land, lake or river services, medical issues, bad  weather/climate conditions, war, terrorist acts, strikes, quarantine, luggage delay or loss, or other causes. You expressly release and hold us harmless  against any and all liability from suits and demands of any kind, now and in the future that may occur out of or in connection with your travel or participation  in activities arranged by us.  

In the event an airline or travel supplier declares bankruptcy, it is not obligated to transport you or to provide refunds. Money given to our Agency  immediately becomes the property of the airline or travel supplier as required by law. We are not allowed to provide refunds for suppliers who have declared  bankruptcy. If an airline or travel supplier declares bankruptcy, it might continue services or stop completely. Other airlines or travel suppliers may, but do  not have to, provide alternative services.  

Travel During a Pandemic or Other Health Advisories  

You are fully aware of the current global Coronavirus COVID-19 virus outbreak, current travel restrictions, and inherent risks involved in choosing to travel.  You are aware that certain countries, including the United States may require testing and up to 14 or more days quarantine upon entering the country, as  well as testing and quarantine upon returning to the United States and/or your country of residence. All travelers, including U.S. Citizens, shall refer to the  current CDC guidelines, country-specific guidelines, and supplier requirements (including but not limited to airline, hotel, and cruise line) regarding testing  and documentation requirements. If you do not adhere to current regulations or provide any required testing results or documentation, you may be denied  boarding, entry, and/or return to the United States or your country of residence.  

Currently, the CDC requires all travelers to obtain a viral test for current infection of COVID-19 within three days before their flight to the United States.  Passengers must provide written documentation of negative test results to airlines and provide paper or electronic documentation of negative tests or  recovery from COVID-19. If you do not provide documentation or negative test or recovery or choose not to be tests, airlines MUST deny boarding.  

You understand that it is your responsibility to check the latest travel information advisories and requirements from CDC regarding COVID-19 and  requirements for any related travel advisory.  

The CDC also recommends testing again 3 to 5 days after arrival and to stay home 7 days after travel. We are in no way responsible for passenger testing.  Airlines are not responsible for testing. You understand that there is uncertainty regarding the availability of proper testing in destination countries for return  to the United States. You are aware that screening procedures and restrictions may take place at airports and in public areas. Restrictions may include  mandatory face coverings and/or temperature checks in airports, hotels, cruise ships, trains or other means of transport. You are aware that immigration  restrictions may be put in place before or during travel that could impede your ability to enter/exit your destination as planned. If you decline to purchase  travel insurance that includes coverage for medical needs while traveling and coverage for trip delay, you assume all personal and financial loss should you  cancel your trip or suffer losses during the course of travel. Insurance claims will only be paid for covered reasons stated in the insurance policy. We  reference what we know as current CDC guidelines for Covid-19. Policies may change before your travel, during your travel, and after your travel return.  Countries outside the United States and/or suppliers, including airlines and hotels, may have different guidelines for travel during a pandemic or epidemic. It  is your responsibility to be aware of any pandemic or epidemic related restrictions. You are aware of all travel warnings; travel restrictions and rules and you  understand the risks. You accept them and hold us harmless for any travel restrictions, death, illness, cancellations by suppliers, hotels, airlines, cruise lines,  tour agencies or any other travel provider including financial loss, quarantining rules or measures put in place at airports or destinations you travel through.  Further, you hold us harmless for any financial penalties or fees imposed by suppliers, airlines, cruise lines, tour agencies or any other travel provider due to  cancellations or postponements due to COVID-19 and you agree not to institute a credit card charge back for such legitimate penalties or fees. We are not  responsible for acts or omissions or suppliers or their failure to adhere to their own schedules, providing services or refunds, financial default, or failure to  honor trip credits. And, we have no special knowledge about the financial condition of suppliers and we have no liability for recommending a trip credit or a  refund. 

You understand that concerns or fear of travel are not a covered reason for cancellation relating to the Coronavirus Covid-19. Insurance claims will only be  paid for covered reasons as stated in the insurance policy. You hold us harmless for your election to not purchase travel insurance and hold us harmless for  denial of claim by insurer as it relates to COVID-19 or any other claim under the policy. Please note that insurance policies have a specific clause stating that  they do not cover epidemics and pandemics, especially when travel warnings are in place.  

Force Majeure and Post Covid Travel  

We shall not be liable for any circumstances beyond our control, including, but not limited to, acts of God, explosions, flood, forceful wind, fire or accident,  war or threat of war, declared or undeclared, acts of terrorism, sabotage, insurrection, riots, strikes, civil disobedience, sickness, epidemics, pandemics,  quarantines, government intervention, weather conditions, defects in machinery or vehicles, delays or other unforeseen events (collectively, “Force  Majeure”). We shall not be liable to you and shall not provide any refunds caused by delay or non-performance of any obligation under this agreement to the  extent any such delay is due to Force Majeure. If any of our travel Suppliers are affected by Force Majeure, they shall be entitled at their sole discretion to  vary or cancel any itinerary or arrangement in relation to your trip without notice.  

Passports, Visas and Driver’s Licenses  

It is your responsibility to be familiar with the laws and rules governing any visit to any country or region. We may be able to assist you in acquiring the  necessary travel documents upon your request. It is not our responsibility to determine if any such documents are required. We will not be held responsible  in any way if you fail to have the proper Visas and/or documentation for entry into any country or region. It is your responsibility to determine which  documents are needed and to acquire that documentation. If an accident occurs and you seek assistance from us, any and all alternate arrangements will be  your financial responsibility. It is your responsibility to ensure your passports are up to date and valid to enter any country. It is not our responsibility to  determine the validity of your passport or any other travel document to enter any country or region.  


Any dispute concerning, relating or referring to these Terms and Conditions, your travel arrangement or any claim for damages due to injury or death which  occurs during or in connection with your travel arrangement shall be resolved exclusively by binding arbitration. Arbitration shall be administered by the State of Tennessee and held in Chattanooga, Tennessee before a single arbitrator, in accordance with Tennessee’s rules, regulations, and requirements. Any arbitral award determination shall be final and binding  upon the Parties. Judgment on the arbitrator’s award may be entered in any court of competent jurisdiction. Each Party shall pay their own costs and fees.  Claims necessitating arbitration under this section include, but are not limited to, contract claims, tort claims, claims based on federal and state law, rules  and regulations. Arbitration shall proceed only on an individual basis. The Parties waive all rights to have their disputes heard or decided by a jury or in a  court trial and the right to pursue any class or collective claims against each other in court, arbitration, or any other proceeding, unless expressly permitted  herein. Each party shall only submit their own individual claims against the other and will not seek to represent the interests of any other person. The  arbitrator shall have no jurisdiction or authority to compel any class or collective claim, or to consolidate different arbitration proceedings with or join any  other party to an arbitration between the Parties. Intellectual property claims will not be subject to arbitration and may, as an exception to this sub-part, be  litigated.  

Changes to Terms and Conditions  

We update Terms and Conditions periodically without notice. For our most current Terms and Conditions, you may obtain them by:  going to our website here:

This Agreement is governed by the laws of the state of Tennessee.  

By submitting and authorizing us to charge your credit card as provided to us in the Travel Services Agreement OR by signing the Travel Services  Agreement you have agreed to this Agreement and you acknowledge and agree to the entirety of this Agreement including cancellation terms shown on  page 2 and 3. You acknowledge receipt of notice herein concerning travel during a pandemic or other health emergencies and that it is your personal  decision to travel, and you are doing so with full knowledge of current travel recommendations and restrictions due to COVID-19. You take full responsibility  for your actions with regards to COVID-19 and you take full responsibility for your actions and for parti(es) booked under your name as the lead traveler. You  acknowledge the risks to you if you do not purchase travel insurance. You further acknowledge reading these terms and conditions by paying our planning  fee(s) and/or giving a deposit or making a booking and you indicate that you fully understand and agree to our cancellation policies. This Agreement is the  entire understanding and agreement between you and us as it pertains to your travel arrangements. No delay or failure by either party to exercise or enforce  its rights shall constitute a waiver of rights. If any provision of this Agreement shall be unlawful or unenforceable, then that provision shall be deemed  severable and will not affect the validity of remaining provisions. You acknowledge that you have received a copy of the Travel Services Agreement that  reference these Terms and Conditions.  

If rebooking is requested, we will assist with obtaining any refunds due to rebooking trips using future cruise credits, but we may, at out discretion charge a  non-refundable fee for that service.